Fluid goes from Gold to Platinum for service

Fluid has been awarded the highest level of service award by customer service system, Feefo. The independent seal of approval recognises businesses delivering exceptional experiences based on ratings by real customers.

It is the fifth year in a row that the distributor has seen its service recognised, and the first time it has been awarded the Platinum Trusted award, after gaining Gold Trusted status for the last four years. Feefo gives the

Platinum Service award to companies who have achieved Gold standard for three consecutive years and have kept service ratings at 4.5 or above. Miles Lovegrove, Fluid managing. director, said: “Winning this Platinum Award is a real tribute to the effort that our entire team puts in to making the experience for our customers exceptional.

This is what we always strive for, and it’s great to be recognised in this way for the fifth year running. It means that we are constantly improving our service to our clients. We’d like to thank our loyal customers who took the time to leave us a review.” Fluid has recently moved to larger offices at three of its 11 locations.

This includes the Fluid HQ in Cornwall, where the company has moved into the landmark ESAM building in St Austell, a European-funded, modern, energy-efficient development dedicated to advanced manufacturing and environmental businesses. Meanwhile, the London team has moved into brand new offices in Camden’s Hawley Wharf. The Plymouth team has moved to a larger and more central location at Faraday Mill Business Park.

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