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Fluid Branding Awarded Gold Trusted Award for Excellence in Customer Experience

Fluid Branding are delighted to announce that they have won a Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers.

Created by Feefo, Trusted Service is awarded to businesses that use Feefo to collect genuine ratings and reviews. A badge of honour, this accreditation remains unique as all the awards are based purely on the interactions with verified customers.

Fluid Branding met the criteria by collecting at least 50 reviews between January 1st 2016 and December 31st 2016, whilst maintaining a Feefo service rating of between 4.5 and 5.0.

Managing Director Miles Lovegrove comments “2016 saw a period of massive growth for us as a company. We all put a lot of work into delivering excellent customer service throughout the organisation, so, to be recognised and rewarded in this way for genuine customer feedback is just fantastic news! I’m very proud of our growing team and this is a real testament to the fantastic service we consistently give to all of our customers.”

The ratings and reviews collated by Feefo are verified via sales data, which ensures that only those customers that have genuinely completed a transaction with a business are invited to provide feedback. This makes the Gold Trusted Award highly desirable and well respected, as it is based upon the views of real customers and not industry judges.

“We would like to offer our congratulations to all the winners of this year’s Feefo Trusted Service award. We are so proud that so many businesses are putting customer service first.,” said Andrew Mabbutt, CEO at Feefo. “We have been working closely with all our customers to build trust and transparency online, and ultimately helping shoppers buy with confidence and make better decisions.”

Feefo is a ratings and reviews, and customer analytics platform. Collecting genuine, purchase-verified reviews on behalf of over 3,000 businesses. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction; the best way to combat the rising issue of fake reviews.

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